Returns & Refunds Policy

Last Updated: 16 September 2026

At Naturvale Supplements UK, we want you to receive your order in good condition and with the products you selected. Please read this policy carefully before placing an order.

1. Contact Us

Business Name: Naturvale Supplements UK
Website: https://naturvalesupplements.co.uk/
Email: info@naturvalesupplements.co.uk

For all return, refund or order-related enquiries, please contact us by email and include your order number.

2. Our Return Policy for Supplements

Due to hygiene, safety and product-sealing requirements, we generally do not accept returns of supplements that have been opened, unsealed or used for change-of-mind reasons.

This includes products where the customer has opened the packaging to try the product.

Opened Parcels and Products

Opened supplement products cannot be returned for a change of mind.

To help maintain product quality and customer safety, eligible change-of-mind returns must generally be unopened, unused and in their original sealed packaging.

Important: This rule does not remove your statutory rights if a product is faulty, damaged, incorrectly supplied or not as described.

3. If You Do Not Like the Flavour

We understand that taste preferences vary from person to person.

If you do not like the flavour, taste or texture of a product, we do not offer an exchange or refund solely for that reason.

Before purchasing, please review the product description, flavour information, ingredients and serving instructions carefully.

However, if a product is faulty, contaminated, incorrectly described or otherwise does not conform to your legal rights, please contact us so we can investigate and provide an appropriate remedy.

4. Damaged, Incorrect or Missing Orders

If your parcel arrives damaged, contains the wrong product or an item is missing, please report the issue to us within 24 hours of delivery, where reasonably possible.

Please email:

info@naturvalesupplements.co.uk

Include:

• Your order number
• Your name
• A description of the issue
• Clear photographs of the parcel and product
• Photographs of any damage to the packaging
• Any relevant delivery information

Please keep the original packaging until we have reviewed your claim.

Our 24-hour reporting request helps us investigate delivery and fulfilment issues quickly. It does not limit your statutory rights.

5. Change-of-Mind Returns

For eligible online purchases, UK consumers may have a statutory right to cancel an order within 14 days of receiving the goods, subject to applicable exceptions.

If you wish to cancel an eligible order, please contact us within the applicable cancellation period.

Where a statutory cancellation right applies, products should generally be returned in an appropriate condition. For sealed supplements, opening or unsealing the product may affect the right to cancel where a relevant hygiene-related exception applies.

Nothing in this policy limits your statutory rights.

6. Products That Cannot Generally Be Returned

Subject to your statutory rights, we generally cannot accept change-of-mind returns for:

• Opened or unsealed supplements
• Used supplements
• Products returned solely because the flavour is not preferred
• Products damaged through misuse
• Products returned without prior contact
• Products that cannot reasonably be resold due to hygiene or safety concerns

This does not exclude rights relating to faulty, damaged, incorrectly supplied or misdescribed products.

7. Faulty or Incorrect Products

If your product is faulty, damaged, not as described or the wrong item was supplied, please contact us as soon as possible.

Depending on the circumstances and your legal rights, we may offer:

• A replacement
• A refund
• Another appropriate remedy required by law

Please do not dispose of the product or packaging before we have had an opportunity to review the issue, unless it presents a safety risk.

8. Return Instructions

Please do not send any product back without contacting us first.

Once your return request has been reviewed, we will provide return instructions where a return is required.

Return postage arrangements may depend on the reason for the return and your statutory rights.

9. Refund Processing Time

Once a refund has been approved and the applicable return or cancellation requirements have been met, we aim to process the refund within 7–10 working days.

The time taken for funds to appear in your account may depend on your bank or payment provider.

Where UK law requires a refund to be made sooner, the statutory timeframe will apply.

Refunds will normally be made using the original payment method.

10. Delivery Charges

Where required by applicable law, eligible refunds may include the original standard delivery charge.

Additional delivery costs, such as upgraded or express delivery, may not be refundable where permitted by law.

11. Exchanges

We do not offer exchanges solely because a customer does not like the flavour, taste or texture of a product.

For faulty, damaged or incorrectly supplied products, we may offer a replacement where appropriate and subject to availability.

12. Product Ingredients and Allergen Information

Before purchasing, customers should review the ingredients, allergen information, serving instructions and product warnings displayed on the relevant product page and packaging.

Ingredients and formulations may vary between products. Please do not rely on a general statement about our supplement range as a substitute for checking the specific product label.

If you have an allergy, intolerance, medical condition, are pregnant or breastfeeding, or take medication, consult a qualified healthcare professional before using a supplement.

13. Contact Us

For all return, refund or order issue enquiries:

Naturvale Supplements UK
Email: info@naturvalesupplements.co.uk
Website: https://naturvalesupplements.co.uk/