Terms & Conditions

Last Updated: 15 September 2026

These Terms & Conditions govern your use of the Naturvale Supplements UK website and your purchase of products from us.

By using our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

1. About Us

Business Name: Naturvale Supplements UK
Trading Name: Naturvale Supplements UK
Website: https://naturvalesupplements.co.uk/
Email: info@naturvalesupplements.co.uk
Address: Unit C4 105 Euro Space Business Park Kings Road Tyseley Birmingham B11 2AL

2. Use of Our Website

You agree to use this website lawfully and not to:

  • Use the website for fraudulent or unlawful purposes
  • Attempt to gain unauthorised access
  • Interfere with website security or operation
  • Copy or misuse website content without permission
  • Submit false or misleading information

We may suspend or restrict access where necessary to protect our website, customers or business.

3. Product Information

We aim to ensure that product descriptions, images, prices and availability are accurate.

However:

  • Product images may vary slightly from actual packaging.
  • Product information may change where packaging or formulation is updated.
  • Availability is subject to stock.
  • We reserve the right to correct genuine errors in product information or pricing.

Product information is provided for general informational purposes and is not intended to replace professional medical advice.

4. Supplements and Health Information

Our supplements are intended to complement a balanced diet and healthy lifestyle.

They are not intended to diagnose, treat, cure or prevent any disease unless expressly authorised by applicable law.

You should:

  • Read the product label and instructions before use.
  • Follow the recommended serving or dosage.
  • Check ingredients and allergens before purchasing.
  • Consult a qualified healthcare professional if you are pregnant, breastfeeding, taking medication or have a medical condition.
  • Stop using a product and seek appropriate advice if you experience an adverse reaction.

Do not exceed the recommended intake.

5. Age Requirements

You must meet any applicable legal age requirements for the products you purchase.

If a product has a specific age restriction or usage requirement, this will be stated on the product page or packaging.

6. Orders and Contract Formation

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order acknowledgement. This does not necessarily mean that your order has been accepted.

A contract is formed when we confirm acceptance of your order, subject to applicable law.

We may refuse or cancel an order where:

  • A product is unavailable
  • There is a genuine pricing or listing error
  • Payment cannot be authorised
  • We suspect fraud or misuse
  • Delivery cannot reasonably be completed

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

7. Prices and Payment

All prices are displayed in pounds sterling (£), unless otherwise stated.

Prices may include VAT where applicable. Any delivery charges will be displayed before checkout.

Payment must be completed through the payment methods available on our website.

8. Delivery

  • Order processing and dispatch: orders placed and paid for by 2pm (UK time), Monday to Friday excluding UK bank holidays, are dispatched the same working day. Orders placed after 2pm, at weekends or on bank holidays are dispatched the next working day.
  • Delivery after dispatch: our courier delivers within 5–7 working days of dispatch.
  • Total time from order to delivery: usually 5–8 working days.
  • Delivery charge: £4.99 per order, shown at checkout before you pay.
  • Where we deliver: UK addresses only.
  • Who sends your order: orders are packed and dispatched on our behalf by our supplier and manufacturer, Feel Supreme Retail Ltd.

Tracking details are emailed when your order is dispatched. Delivery times are estimates and may be affected by courier delays, incorrect addresses or events outside our reasonable control; we will tell you about any significant delay. Full details are on our Delivery Information page.

9. Returns, Refunds and Cancellations

Our Returns & Refunds Policy explains the process for requesting a return, refund or replacement.

Nothing in these Terms & Conditions limits your statutory rights under applicable UK consumer law.

10. Intellectual Property

All website content, including logos, text, graphics, images, product descriptions and design elements, belongs to Naturvale Supplements UK or its licensors, unless otherwise stated.

You may not reproduce, distribute or commercially use our content without prior written permission.

11. Website Availability

We aim to keep our website available and accurate, but we do not guarantee that it will always be uninterrupted, error-free or free from viruses.

We may update, suspend or modify parts of the website where necessary.

12. Limitation of Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, death or personal injury caused by negligence, or statutory consumer rights.

Subject to applicable law, we are not responsible for losses that are not reasonably foreseeable or that arise from misuse of products, failure to follow product instructions or events outside our reasonable control.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy and GDPR Policy.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, unless applicable law requires otherwise.

Any disputes will be subject to the relevant courts of England and Wales, subject to your statutory consumer rights.

15. Contact Us

For questions about these Terms & Conditions, contact:

Email: info@naturvalesupplements.co.uk
Website: https://naturvalesupplements.co.uk/